AGBs und Nutzungsbedingungen

This page tells you the terms and conditions on which we supply our services described on our website www.pulsehost.net to you (“Services”). Our primary services are website hosting service (“Hosting Service”) or a domain name registration and renewal service (“Domain Registration and Renewal Service”)

Please read these terms and conditions carefully before ordering any Services from our website. By ordering any of our Services, you will be bound by these terms and conditions. Refusal to accept these Terms and Conditions will result in no Services from our website being able to be ordered. We would recommend you read through the terms carefully, printing a copy of your records if required.

1. Information about us
1.1. www.pulsehost.net is a site operated by PULSEHOST.net, Switzerland
Please note that by placing an order for the Services, you consent to us sending to you our regular newsletter by email. This forms our primary method of communicating with you and will inform you of any changes to our services, billing, planned maintenance and account access information.
1.2 Contracts for the purchase of Services through our site will be governed by swiss law. Any dispute arising from, or related to, such the Contract shall be subject to the exclusive jurisdiction of the courts of switzerland. English or German is the language offered for the conclusion of the contract between us both
2. Your status
2.1. By placing an order through our website, you warrant that:
2.1.1. you are legally capable of entering into binding contracts
2.1.2. you are at least 18 years old.
2.2. If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.
3. The order process
3.1. You can only place an order with us for Services once you have successfully registered an account with us. Information that you provide while registering an account with us must be complete and accurate. By creating an account you agree that we may block access to the account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate. You must keep your user name and password private at all times and not allow anyone else to use it. You must contact us should you believe that your username or password has become known to someone else.
3.2. Before you submit an order you will be shown a summary on screen including details of the Services you wish to order and the price payable. There will be an option to amend/correct and errors before proceeding to completion of the order.
3.3. Before being able to submit an order you will be required to register a credit or debit card. We may also accept PayPal, however you may need to use a credit or debit card on your first order.
3.4. Once an order has been placed, we will provide you with confirmation of the Services you have ordered. This confirmation will be sent to the email address registered to your account. Copies of previous invoices will be stored on your account.
4. How the contract is formed between you and us
4.1. After placing an order, you will receive an e-mail from us accepting your order and, if appropriate, letting you know that the Hosting Service you have purchased has been activated (“Acceptance Confirmation”). Your order constitutes an offer to us to buy our Services and all orders are subject to our acceptance.
4.2. The contract between us (“Contract”) will only be formed when we send you the Acceptance Confirmation. We may also decline your order for the Services for any reason, in which case we will tell you so.
4.3. The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services which may have been part of your order until such Services have been confirmed.
5. Our status
5.1. We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products or services you purchase from companies to whose website we have provided a link on our website will be of satisfactory quality, and any such warranties are disclaimed by us absolutely.
5.2. Any disclaimer does not affect your statutory rights against the third party seller.
6. Consumer rights
6.1. If you are buying as a consumer, we allow you to cancel the Contract at any time within 14 working days, beginning on the day after you received the Acceptance Confirmation (Money Back guarantee. However, ordered domains, VPS or special services are not eligible)
6.2. However, by placing your order for the Services, you agree to us starting supply of those Services before the end of the seven working day cancellation period referred to here.
6.3. This provision does not otherwise affect your statutory rights.
7. Our limited money back guarantee
7.1. Once the Contact has been formed you may cancel the Contract in relation to the Hosting Service you have purchased.
7.2. In such cases, you may cancel at any time within 14 days, beginning on the day after you received the Acceptance Confirmation. If you do so, you will receive a full refund of the price paid for the Hosting Service you have cancelled. We will refund the price you have paid to the credit card, debit card or other account you used to make that payment. No other refund will be made. Limited to one per customer.
7.3. To cancel the Contract you must inform us by raising a support ticket before the end of the 14 day period mentioned above. As part of our cancellation process, we will respond to you to confirm your cancellation request. You must re-confirm your cancellation request by replying to this confirmation or we will continue to supply the Hosting Service and your cancellation will be ineffective. This is to ensure that we do not delete any data you need to retain.
7.4. In summary, the Services which may not be cancelled under the limited money back guarantee include (but are not limited to):
7.4.1. Domain Registration and Domain Registration Renewals.
7.4.2. Private SSL certificates
7.4.3. Virtual Name Servers and other ‘add on’ products.
8. Price and payment
8.1. The price of any Services will be as quoted on our website (inclusive of VAT where relevant).
8.2. The total cost of your order of the Services will be set out clearly before you submit your order for the Services.
8.3. Prices are liable to change at any time. We will notify you of a change in our prices at least 14 days before the price increase comes into force. If you do not cancel you will be deemed to have accepted the new prices, and they will be charged to your account.
8.4. Due to the number of Services offered for sale, it is possible that despite our efforts some Services may be incorrectly priced. We deal with these situations accordingly:
8.4.1 Where a Service’s correct price is less than our stated price, we will charge the lower amount when accepting your order;
8.4.2 If a Service’s correct price is higher than the price stated on our website, we will normally, contact you for instructions before accepting your order; and
8.4.3 We are under no obligation to provide the Services to you at the incorrect (lower) price, even after we have sent you an Acceptance Confirmation
8.5. We reserve the right to seek to recover any outstanding amounts due by you by other means, including referring the debt to an external debt recovery agent if necessary. If this method is sought, you may become liable for additional fees and charges and you agree to pay such charges in addition to the outstanding amount owed to us.
8.6. No payment shall be deemed to have been received until we have received cleared funds. If your chosen method of payment is not authorised by your credit card provider or bank, you hereby authorise us to seek payment from any other credit card, debit card or direct debit registered against your account.
8.7. You will receive an invoice for any fees owed 3 days before payment is due.
8.8. If payment is not made on or before the due date, then you will receive reminders by email (to the email address listed in your PULSEHOST account) that your payment is overdue.
8.9. If no payment has been made after 7 days of a payment becoming due, and no attempt to contact us or respond to our attempts to contact you regarding this has been made, your hosting services will be suspended.
8.9.1. If no payment has been made after 30 days of a payment becoming due, and no attempt to contact us or respond to our attempts to contact you regarding this has been made, your account could be terminated.
8.10. If you have hosting services with invoices overdue by two months (60 days), and there has been no attempt to contact us, respond to our attempts to contact you, and no payment has been made, then all your PULSEHOST services will be terminated with 3 days notice by email, to your email address on file. Your PULSEHOST services include web hosting, email, and turning off autorenewal for any domain names you have with us, meaning your domain names will not renew on expiry. We may not keep any backups of your data in these circumstances.
8.11 If you report a legitimate payment to us as fraud or dispute it with your bank, we will invoice you for any fees we are charged by your bank or our payment processor. A CHF 15 (or equivalent account currency) administration fee will also be added for our time dealing with the case and reissuing invoices. Invoices arising from such situations must be paid within 72 hours as the payments are already overdue.
8.12 Any monies refunded for any reason will be on the equivalent amount spent pro rata without any discounts for plan length, promotional codes or discount codes. This is to prevent people benefiting from yearly pricing for a monthly plan and so on.
9. Quality
9.1. We warrant that (subject to the other provisions of these terms and conditions) any Services purchased from us through our website will be provided with reasonable care and skill.
9.2. We will not be liable for a breach of the warranty provided above unless:
9.2.1. you give written notice of the breach to us and;
9.2.2. we are given a reasonable opportunity to address and/or resolve after receiving the notice of examining our provision of the Services to you
9.2.3. the problem arises because you failed to follow our oral or written instructions as to the use of the Services (if there are any)
9.2.4. you alter the Services without our written consent
9.2.5. the problem arises because of misuse
9.3. If we are in breach of the warranty in accordance with the clause above we will use all reasonable commercial efforts to remedy the breach promptly or refund the price of the Services at the pro rata Contract price.
9.4. By accepting these terms, you acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf which is not set out on our website or otherwise confirmed in writing by us. Nothing in this clause will exclude or limit our liability to you for fraudulent misrepresentation.
10. Access to the Hosting Service
10.1. It is your responsibility to ensure that necessary arrangements for access to our Hosting Services are in place.
10.2. You are also responsible for ensuring that all persons who access our Services through your Internet connection are aware of these terms and conditions (and in particular our acceptable use policy).
11. Hosting Service service levels
11.1. We do not warrant access to our servers will be uninterrupted or error free but we shall use reasonable endeavours to keep downtime to a minimum.
12. IP addresses
12.1. You will have no right, title or interest in any internet protocol address (“IP address”) allocated to you throughout use of upon the expiry or termination of Services.
12.2. Any IP address allocated to you is allocated as part of the Hosting Service you purchased and is not portable or otherwise transferable by you in any manner whatsoever.
12.3. If an IP address is re-numbered or re-allocated by us, we shall use our reasonable endeavours to avoid any disruption to you.
13. Back-up of your material and our servers
13.1. It is your responsibility to maintain appropriate and up-to-date back-up copies of any data, information or other material you upload onto our servers as part of your use of the Hosting Services. In the event of loss of or damage to your material, you will not be given access to the server back-up we maintain pursuant to our archiving procedure.
13.2. We will follow our archiving procedures for the data stored on our servers.
13.3. We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party.
14. Hosting Service usage limitations
14.1. The Hosting Service package you order includes the per calendar month bandwidth allowance applicable to that hosting package as this is set out on this website at the time of your order.
14.2. The Hosting Service you have ordered will be automatically suspended if this monthly bandwidth allowance is exceeded. If this happens, you may upgrade your Hosting Service package to one which includes a higher monthly bandwidth allowance, or wait for the Hosting Service to resume at the start of the following calendar month. You can monitor your monthly bandwidth usage in our control panel.
14.3. Unless the Hosting Service package you order includes a virtual private server, you will only be allowed to use a maximum of 10% of our server’s processing capacity when using the Hosting Service package you order.
14.4. We may allow your usage to exceed this CPU limitation, and we will speak to you about your hosting requirements if your usage has a detrimental effect on our other customers. Please note that this right is at our absolute discretion,
14.5. The Hosting Service package you order includes the number of mailboxes applicable to that hosting package as this is set out on our website at the time of your order.
14.6. Any mailboxes that have not been accessed for 100 clear days will be automatically deleted from our system.
14.6.1 Backup files, zip gzip, tar or other non-web usable files will be deleted without prio information. It is not limited to so called WordPress backups, which stored on our servers. Any file, which is not visible to the webhosting domain and not accessible from outside, or is encrypted will be deleted on our sole discretion.
14.7. When using the Services, you must comply with our Terms of Website Use and our Acceptable Use Policy. Any conflict between our terms of website use and these terms and conditions, will be resolved in favour of these terms and conditions.
14.8. A breach of either the Website Terms of Use or Acceptable Use policy will entitle us to terminate the provision of Services to you.
15. Support
15.1. Our support team will help resolve any problems you have with the Services you are receiving. We will not provide programming support to you, but, as part of our Hosting Services, our servers are compatible with many programming languages.
15.2. We do not provide telephone technical support. Support is provided via online support ticket or online chat if provided.
16. Domain names
16.1. Where the Contract includes our Domain Registration and Renewal Service:
16.1.1. we will endeavour to procure the registration of the domain name you request
16.1.2. we will not be liable in the event that the relevant domain name registry refuses to register the domain name you request, or subsequently suspends or revokes any registration for that domain name.
16.1.3. we shall not act as your agent or on your behalf in any dealings with domain name registry.
16.1.4. the registration of the domain name you request and its ongoing use is subject to the relevant domain name registry’s terms and conditions of use which you should consider.
16.1.5. you are responsible for ensuring that you are aware of the terms so that you can comply with them.
16.1.6. the domain name you request will only have been successfully registered when you appear as the registrant on the appropriate “whois” database of the top level domain name registrar.
16.1.7. we shall have the absolute discretion to require you to select a replacement domain name to the one you have requested to be registered, and may suspend or terminate our performance of the Domain Registration and Renewal Service, if, in our opinion, there are reasonable grounds for us to believe that your current choice of name is, may or is likely to be in bad faith, breach of the provisions of these terms and conditions or any legal or regulatory requirement.
16.1.8. you confirm and warrant that you are the owner of any trade mark in any domain name (or have the authority of the owner of any trade mark to use such name) that you have requested be registered.
16.2. You confirm and warrant that you are the legal owner of any domain name (or have the authority of the legal owner to use such domain name) supplied by you, or otherwise authorised by you, for use as a domain name in connection with any website in relation to which the Hosting Service supplied to you is used.
16.3. Once the domain name has been successfully registered, it will need to be renewed periodically to ensure you retain your registration of it. We will send you renewal notices 30 days and 7 days before the renewal date of your registered domain name. These notices will be sent to the email address then registered against your account.
16.4. You hereby authorise us to automatically renew the domain name for you unless you have cancelled the Domain Registration and Renewal Service in accordance with these terms and conditions.
16.5. The price for the renewal will be as set out in the renewals page of the customer administration area and will be charged against one of the payment methods then registered against your account.
16.6. You acknowledge and agree that we may place a number of locks on any domain registered with us either at the time of registration or at any time thereafter and without further notice to you.
17. Intellectual property rights
17.1. You, retain all intellectual property rights in your material, and you grant to us a worldwide, non-exclusive, royalty free licence to use, store and maintain your material on our servers and publish it on the Internet for the purpose of providing the Hosting Service to you.
17.2. You warrant that your material does not infringe the intellectual property rights of any third party and you have the authority to grant the licence to us. We may make such copies as may be necessary to perform our obligations, including making back-up copies of your material.
17.3. You will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services or of any claim or action that your material infringes, or allegedly infringes, the intellectual property rights of a third party.
17.4. If you download software from our website, we grant you a non-exclusive, non-transferable royalty free licence to use that software for the purpose set out on our website in relation to that software. Such licence will automatically terminate when we terminate providing the Hosting Services to you.
17.5. Any third party software that you download from our website shall be licensed to you on the standard software licence terms of the owner of the intellectual property rights in that third party software as those licence terms are notified to you at the time you download such software.
17.6. We retain all intellectual property rights in the Hosting Services (other than in your material) and our software. You must not decompile, disassemble the Hosting Services or our software.
17.7. We will defend you against any claim that the Hosting Services infringe any Swiss intellectual property rights of a third party, and shall indemnify you for any amounts awarded against you in judgment or settlement of such claims, provided that:
17.7.1. you give prompt notice of any such claim.
17.7.2. you make no admissions or settlements without our prior written consent.
17.7.3. you provide reasonable co-operation to us in the defence and settlement of such claim, at your expense.
17.7.4. we are given sole authority to defend or settle the claim.
18. Our liability
18.1. We do not monitor and will not have any liability for your material or any other communication you transmit by virtue of the Hosting Services.
18.2. Due to the public nature of the Internet, we shall not be liable for the protection of the privacy of electronic mail or any other information transferred through the Internet or via any network provider
18.3. No guarantee or representation is given that the Hosting Services will be free from security incidents or unauthorised users.
18.4. All conditions, terms, representations and warranties that are not expressly set out in these terms and conditions (or the documents referred to in them) are hereby expressly excluded.
18.5. We do not exclude or limit in any way our liability:
18.5.1. for death or personal injury caused by our negligence;
18.5.3. for fraud or fraudulent misrepresentation
18.5.4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
18.6. We will not be responsible for the following types of losses (in each case whether direct, indirect or consequential) and whether they are caused by our negligence or otherwise:
18.6.1. loss of income or revenue.
18.6.2. loss of business.
18.6.3. loss of profits or contracts.
18.6.4. loss of anticipated savings.
18.6.5. loss of goodwill.
18.6.6. loss of software or data.
18.6.7. wasted expenditure (such as pay per click advertising costs).
18.6.8. wasted management or office time.
18.7. Subject to these terms and conditions, our maximum aggregate liability under or in connection with the performance or contemplated performance of the Contract, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed 100% of the price you have paid to us for the Services during the 12 months preceding the event giving rise to the liability in question.
18.8. You are advised to acquire business interruption insurance, or other appropriate insurance, to protect you and your business in the event of interruption of the Services (in particular the Hosting Service).
18.9. Where you buy any product or service from a third party seller through following a link on our website to such third party’s website, the seller’s individual liability will be set out in the seller’s terms and conditions. You should consult such terms and conditions.
19. Duration of the Services and cancellation
19.1. The part of the Contract relating to our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation. It will continue until:
19.1.1. we have registered the domain name you have requested (the “Domain Name”) and you subsequently ask us not to renew the registration of your Domain Name
19.1.2. we terminate the supply of our Domain Registration and Renewal Service by notice to you because:
19.1.2.1. the Domain Name is no longer available for registration
19.1.2.2. you are in breach of the terms and conditions herewith
19.1.2.3. of some other reason preventing the registration of the Domain Name.
19.2. If we terminate the Domain Registration and Renewal Service under the clauses of this agreement, we will refund the price you have paid for the Domain Registration and Renewal Service to the credit card, debit card or other account you used to make the payment.
19.3. That part of the Contract relating to Services other than our Domain Registration and Renewal Service will commence on the date we send you our Acceptance Confirmation. Unless such Services are terminated as provided for in this clause they shall continue for the minimum period of time that applies to the Service you have purchased (“Minimum Term”). After expiry of the Minimum Term, they will continue on a month to month basis until terminated:
19.3.1. by you, as a Consumer, informing us of your decision to cancel the Contract by a clear statement. This should be via online support ticket.
19.3.2. by you, as a Business customer, informing us of your decision to cancel the Contract. This should be via online support ticket.
19.3.3. by us giving to you at least 30 days advanced notice in writing sent to the then current email address registered against your account
19.3.4. by exercising your right as a Consumer, to cancel the Contract(s) within the “cooling off period” i.e. within 14 days of purchase.
19.3.5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. We request that you do this at least two working days before the cancellation date. Please note that the Cooling Off period only applies to Consumers, not Business Customers.
19.4. As part of our cancellation process, you must re-confirm your cancellation request via our support ticket system or support live chat system or we will continue to supply the relevant Services and your cancellation will be ineffective. You cannot cancel any of your Services by letter, email or telephone.
19.5. The monthly price for Services we supply under Contracts that continue on a month to month basis shall be charged monthly in advance directly to a credit card, debit card, paperless direct debit or other payment method registered against your account. Such payment will be taken on the same date of the month (or if no such date occurs then on the last day of the month) as on which the Services had originally commenced (“Payment Date”) unless or until you cancel the Services in accordance with these terms and conditions.
19.6. We will not provide you with a refund for a cancellation that is part-way through a billing period.
19.7. Without prejudice to any other right to terminate or suspend the Services we may have under these terms and conditions, our Terms of Website Use or our Acceptable Use Policy we may terminate the Contract at any time by giving you 30 days’ advance notice by emailing you at the email address registered against your account.
19.8. If we cancel the Services, we will refund to you the price you have paid for the Services on a pro-rata basis for the unexpired Minimum Term
19.9. Notwithstanding anything to the contrary in these terms and conditions, if you are in breach of an obligation of these terms and conditions we may terminate the Contract by 7 days’ notice to you.
19.10. Expiry or termination of the Contract shall be without prejudice to any rights and liability of either of us arising in any way under that Contract as at the date of expiry or termination.
20. Deletion of your data
20.1. If you cancel your Services, any data we hold or host in relation to the Services you have cancelled will be removed from our servers immediately. We will maintain a backup of these files until the end of the calendar year in which your services were terminated at which point they will be permanently deleted from our systems.
20.2. Accordingly, you are strongly advised to make appropriate copies of such data before you cancel your Services.
20.3. If we have terminated your hosting Services due to non-payment of any relevant fees, we can restore your data (prior to the end of the calendar year) if you pay any owed fees, along with a administration fee of CHF 100, ifour backup include you data. There is no obligation that we have to do so.
21. Additional terms
21.1. Additional terms and conditions may apply for our offers. If so, you will be advised of them at the relevant point.
22. Written communications
22.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic.
22.2. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
23. Notices
23.1. All notices given by you to us must be given though our online system.
23.2. We may give notice to you at either the then current e-mail or postal address registered against your account with us.
24. Third party rights and transfer of rights and obligations
24.1. The Contract is binding on you and us and on our respective successors and assigns.
24.3. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.
24.4. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
25. Events outside our control
25.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
25.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
25.2.1. misuse, alteration or interference by you or any third party of our servers or systems (including virus and hacker attacks);
25.2.2. strikes, lock-outs or other industrial action;
25.2.3. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
25.2.4. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
25.2.5. impossibility of the use of public or private telecommunications networks; and
25.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
25.3. Our performance under the Contract will be deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
26. Waiver
26.1. If we fail, at any time during the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
26.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
26.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
27. Severability
27.1. If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
28. Entire agreement
28.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us both in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
28.2. We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
28.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
29. Changes to our terms and conditions
29.1. We have the right to revise and amend these terms and conditions from time to time.
29.2. You will be subject to the policies and terms and conditions in force at the time that you order services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
29.3. No variation of these terms and conditions shall be valid unless it is in writing and signed on our behalf.

30. Swiss law applies and the place of jurisdiction is Zurich, Switzerland

Vorwort

Die PULSEHOST.net möchte Sie mit diesen Datenschutzhinweisen im Hinblick auf das totalrevidierte Datenschutzgesetz (DSG) und die Ausführungsbestimmungen in der neuen Datenschutzverordnung (DSV) über den Umgang mit Ihren Personendaten informieren. Obwohl es sich um eine EU-Regelung handelt, ist die DSV aus verschiedenen Gründen für PULSEHOST.net relevant: Das schweizerische Datenschutzrecht ist historisch eng mit der EU-Regulierung verbunden, das schweizerische Datenschutzrecht ist stark von der DSGVO beeinflusst und schliesslich setzt die DSGVO hohe Datenschutzstandards mit extraterritorialer Wirkung und Unternehmen ausserhalb der EU sind unter bestimmten Voraussetzungen an diese Regeln gebunden. Aus diesem Grund wird im Folgenden auch die Terminologie der DSGVO verwendet.

Wir behalten uns das Recht vor, den Inhalt dieser Datenschutzhinweise jederzeit zu ändern, insbesondere wenn wir entweder neue oder geänderte Services anbieten oder eine Änderung der Gesetzeslage oder der Rechtsprechung eine Anpassung erforderlich bzw.sinnvoll erscheinen lässt, soweit die Änderung unter Berücksichtigung der berechtigten Interessen von PULSEHOST.net für den Nutzer zumutbar ist.

Umfang

Wir verarbeiten personenbezogene Daten, die wir im Rahmen unserer Geschäftsbeziehung von unseren Kunden erhalten. Darüber hinaus verarbeiten wir, soweit dies für die Erbringung unserer Dienstleistung erforderlich ist, Personendaten, die wir rechtmässig aus öffentlich zugänglichen Quellen (z.B. ZEFIX, Webseiten) beschaffen. Wir verwenden die personenbezogenen Daten ohne weitergehende Einwilligung ausschließlich zur Ermöglichung der Inanspruchnahme der von uns angebotenen Leistungen sowie zur Erfüllung und Abwicklung von Anfragen, Anmeldungen und Bestellungen.

Personenbezogene Daten sind Angaben über persönliche oder sachliche Verhältnisse einer bestimmten natürlichen Person. Darunter fallen Informationen wie z.B. korrekter Vor- und Nachname, vollständige Anschrift, Telefon- und Natelnummer.

Weitergehende Personendaten werden von uns nur mit Einwilligung erhoben, verarbeitet und genutzt, wenn diese Angaben freiwillig, etwa im Rahmen einer Anfrage, Suchanfrage oder zur Begründung, inhaltlichen Ausgestaltung oder Änderung und Abwicklung einer Bestellung sowie zu Abrechnungszwecken gemacht werden und diese dafür erforderlich sind.

Weitergabe

Eine Übermittlung personenbezogener Daten an Dritte erfolgt unter den Voraussetzungen von Art. 6 DSG (und Art. 6 DSGVO), insbesondere wenn die Empfänger die personenbezogenen Daten in unserem Auftrag verarbeiten (Art. 9 DSG, Art. 28 DSGVO), dies aufgrund unseres überwiegenden berechtigten Interesses erforderlich ist, z.B. für interne Verwaltungszwecke, zur Erfüllung vertraglicher oder gesetzlicher Pflichten oder aufgrund Ihrer Einwilligung. Übermittlungen ins Ausland erfolgen unter angemessenen Garantien gemäß Art. 16 und 17 DSG (Art. 44 ff. DSGVO).

An der Vertragsabwicklung beteiligte Dienstleistungspartner

Wir sind berechtigt, die erhobenen Daten im Rahmen der Vertragsdurchführung an die an der Vertragsdurchführung beteiligten Dienstleistungspartner, derer wir uns zur Vertragserfüllung bedienen, zu übermitteln, soweit dies erforderlich ist und die Zweckbestimmung der Daten gewahrt bleibt. Die jeweiligen Domain-Registrierungsbestimmungen der Domain-Vergabestellen, auf deren inhaltliche Ausgestaltung wir keinen Einfluss haben, sehen vor, dass wir bei der Registrierung von Domains für Sie bestimmte Daten (z.B. Ihren Vor- und Nachnamen, die Bezeichnung Ihrer Organisation, Straße und Hausnummer, PLZ und Ort, Land, Telefonnummer sowie E-Mail-Adresse sowohl des Domain-Inhabers als auch seines administrativen Ansprechpartners) an die jeweilige Domain-Vergabestelle weitergeben müssen. Die Weitergabe der Daten erfolgt nur im vorgeschriebenen und notwendigen Umfang.

Nutzung der Daten für Zwecke von Werbung & Marketing

Wir sind berechtigt, Ihre personenbezogenen Daten für Zwecke der eigenen Werbung und insbesondere zur bedarfsgerechten Gestaltung unserer Dienste zu erheben, zu verarbeiten und zu nutzen.

Im Übrigen werden wir Ihre Daten vertraulich und entsprechend den datenschutzrechtlichen Bestimmungen behandeln. Wir werden weder diese Daten noch den Inhalt Ihrer Nachrichten ohne Ihr Einverständnis an Dritte weitergeben, es sei denn, Sie haben ausdrücklich in die Weitergabe der Daten zu den vorgenannten Zwecken eingewilligt oder die Weitergabe ist durch gesetzliche Vorschriften ausdrücklich erlaubt oder sogar vorgeschrieben.

Dieses Übermittlungsverbot gilt jedoch nicht, soweit wir im Einzelfall durch Anordnung der zuständigen Stellen verpflichtet sind, Dritten, insbesondere staatlichen Stellen, Auskunft über Bestandsdaten zu erteilen, soweit dies für Zwecke der Strafverfolgung oder zur Durchsetzung der Rechte am geistigen Eigentum erforderlich ist sowie aufgrund sonstiger einschlägiger Rechtsvorschriften. Hierfür bedarf es keiner weiteren Einwilligung.

Online Bezahlsysteme

Wir weisen darauf hin, dass für die Bezahlung unserer Services neben dem Online-Bezahldienst PayPal sowie STRIPE mit Sitz in San Jose / USA und Luxemburg unter Umständen weitere Online-Bezahlsysteme angeboten werden, deren Betreiber auch ausserhalb der Schweiz ansässig sein können. Diese Unternehmen speichern insbesondere die für die Bezahlung relevanten Daten des bestellenden Nutzers auf Servern, die sich auch ausserhalb der Schweiz befinden können. Hierauf haben wir keinen Einfluss. Die Nutzung dieser Zahlungssysteme erfolgt ausschließlich mit Ihrer Einwilligung durch die Nutzung.

Datensicherheit

Personenbezogene Daten werden sowohl bei der Kontaktaufnahme über das Kontaktformular auf unserer Website als auch bei Bestellungen und der Anmeldung im Kundenportal verschlüsselt über das Internet übertragen. Wir sichern unsere Website und sonstigen Systeme durch technische und organisatorische Maßnahmen gegen Verlust, Zerstörung, Zugriff, Veränderung oder Verbreitung Ihrer Daten durch unbefugte Personen nach dem aktuellen Stand der Technik und bestem Wissen ab.

Anonyme Datenerhebung

Jeder Zugriff auf unsere Homepage und jeder Abruf einer auf der Homepage hinterlegten Datei werden protokolliert und in einer Datei gespeichert. Wir erheben und speichern automatisch in unseren Server Log Files Informationen, die Ihr Browser an uns übermittelt. Dies sind unter anderem

• Datum und Uhrzeit der Serveranfrage

• Name der abgerufenen Dateien

• Übertragene Datenmenge

• Meldung über erfolgreichen Abruf

• Browsertyp/-version

• verwendetes Betriebssystem

• Referrer URL (die vorher besuchte Seite)

• Hostname des zugreifenden Rechners (IP Adresse)

Diese Daten sind für uns nicht bestimmten Personen zuordenbar. Eine Zusammenführung dieser Daten mit anderen Datenquellen wird nicht vorgenommen. Vorbehaltlich etwaiger gesetzlicher Aufbewahrungspflichten werden die IP-Adressen der Nutzer nach Beendigung der Nutzung gelöscht. Die vorübergehende Speicherung und statistische Auswertung von Daten, die keinem bestimmten Nutzer zugeordnet werden können, dient ausschließlich der Gewährleistung der Systemsicherheit und der Sicherheit der Nutzerdaten (z.B. Erkennen von ungültigen Links, Programmfehlern und Angriffen auf das System).
 

Einbindung von Diensten und Inhalten Dritter

Auf unseren Webseiten können Inhalte Dritter, wie z.B. Videos von YouTube, Kartenmaterial von Google Maps, RSS-Feeds, eingebunden werden. Dies setzt technisch immer voraus, dass die Anbieter dieser Inhalte (nachfolgend „Drittanbieter" genannt) die IP-Adresse der Nutzer feststellen können, da sie ohne die Feststellung der IP-Adresse die Inhalte nicht an den Browser des jeweiligen Nutzers senden könnten. Die IP-Adresse ist daher für die Darstellung dieser Inhalte zwingend erforderlich.

Auskunft, Berichtigung, Sperrung und Löschung von Daten

Sie haben im Rahmen der geltenden datenschutzrechtlichen Bestimmungen jederzeit das Recht auf Auskunft über die bezüglich Ihrer Person gespeicherten Daten, deren Herkunft und Empfänger sowie den Zweck der Speicherung sowie ein Recht auf Berichtigung, Sperrung oder Löschung dieser Daten. Sofern einer Löschung gesetzliche, vertragliche oder handels- bzw. steuerrechtliche Aufbewahrungsfristen oder Gründe entgegenstehen, erfolgt anstelle einer Löschung eine Sperrung Ihrer Daten.

Zoho SalesIQ

Wir verwenden auf unserer Webseite “Zoho SalesIQ“, einen Dienst von Zoho Corporation GmbH mit Sitz in Deutschland, 40213 Düsseldorf, Trinkausstr. 7 für Live-Chats.

Bei der Nutzung unseres Live-Chats übermittelen Sie Ihre E-Mail-Adresse und auf freiwilliger Basis Ihren Vor- und Nachnamen sowie weitere Informationen in Verbindung mit Ihrer Anfrage. Hierbei speichern wir jene Daten, welche für die Beantwortung Ihrer Anfrage notwendig sind. 

Folgende Angaben werden beim Besuch der Webseite erfasst:

• dass letzte Mal, als Sie die Website besucht haben

• welche Seiten Sie aufgerufen haben

• wielange Sie auf welcher Seite verweilt haben

• Ihre IP

  
  Diese Informationen werden in einem Cookie gespeichert und auf Ihrerm Computer abgelegt. Dieses Cookie läuft nach zwei Jahren ab und hilft uns sicherzustellen, dass Siedie gleiche Nachricht nicht zweimal siehst. Zum Löschen dieser Daten kannst Sieeinfach dein Cookiespeicher leeren.

Zoho One

Zur bestmöglichen Betreuung und Verwaltung unserer Services nutzen wir die Dienste der Zoho Corporation GmbH mit Sitz in Deutschland, 40213 Düsseldorf, Trinkausstr. 7, mit der wir einen Auftragsverarbeitungsvertrag (Art. 28 DSGVO) abgeschlossen haben. Die Datenspeicherung erfolgt ausschließlich in europäischen Rechenzentren. Zu Zwecken des technischen Supports können Mitarbeitende von Zoho in Indien auf die Daten zugreifen. Der Zugriff muss von unseren Mitarbeitenden autorisiert werden und erfolgt über Teamviewer-Sitzungen. Mit der indischen Tochtergesellschaft von Zoho besteht eine entsprechende Datenschutzvereinbarung.

Damit diese technisch funktionieren, werden Cookies und vergleichbare Technologien eingesetzt. Dies jedoch nur, wenn Sie zuvor in optionale Marketing- oder Analyse-Cookies eingewilligt haben.

Mit Zoho CRM verwalten wir personenbezogene Daten unserer Kunden (Rechtsgrundlage Art. 6 Abs. 1 lit. b DSGVO: Erfüllung vertraglicher Pflichten).

Damit Interessenten und Kunden auf unserer Website möglichst einfach und schnell mit uns in Kontakt treten können, verwenden wir Zoho Forms: Damit verwalten wir Anfragen über unsere Online-Formulare. Mit dem Absenden von Anfragen willigen Sie ein, dass wir die von Ihnen angegebenen Daten (z.B. Ihre E-Mail-Adresse) zur Bearbeitung Ihrer Anfrage verarbeiten (Rechtsgrundlage Art. 6 Abs. 1 lit. a DSGVO). Darüber hinaus liegt es in unserem berechtigten Interesse, unseren Kunden die Kontaktaufnahme mit uns so einfach wie möglich zu gestalten (Rechtsgrundlage Art 6 Abs 1 lit f DSGVO). Bitte beachten Sie, dass Sie in den Formularen nur die Daten eingeben, die für die Bearbeitung Ihrer Anfrage erforderlich sind.

Über Zoho Bookings ermöglichen wir die Online-Buchung von Terminen (Rechtsgrundlage Art. 6 Abs. 1 lit. a DSGVO). Über Zoho Campaigns und Zoho Survey versenden wir Newsletter und Umfragen (Rechtsgrundlage Art 6 Abs 1 lit a DSGVO), sofern und solange die Empfänger einer Kontaktaufnahme zu Marketingzwecken nicht widersprochen haben.

Um unsere Website für unsere Kunden und Interessenten so attraktiv wie möglich zu gestalten, werden über Zoho PageSense Daten über Besuche und Klicks auf dieser Website (insbesondere Abfrageparameter, Klicks mit Elementselektoren, Seitenscrolls, Standort, Gerätetyp, Browsertyp, Browsersprache und Betriebssystem des Endgeräts) gespeichert, um daraus Rückschlüsse zu ziehen und die Website zu optimieren. Voraussetzung ist, dass der Nutzer in das Setzen von Analyse-Cookies eingewilligt hat (Rechtsgrundlage Art. 6 Abs. 1 lit. a DSGVO). Ein Rückschluss auf die Identität einzelner Besucher ist anhand dieser statistischen Daten nicht möglich. Zoho SalesIQ erhebt mit Ihrer Einwilligung auch anonymisierte Nutzungsdaten zur Analyse der Website. Die hierfür eingesetzten Cookies erfassen auch Informationen darüber, wie Besucher unsere Website nutzen, von welcher Website der Besucher kam, welche Unterseiten besucht wurden, wie oft ein Nutzer die Website besucht hat und wie lange er sich auf der Website aufgehalten hat. Diese Daten werden ausschließlich zu statistischen Zwecken gespeichert. Die IP-Adressen werden durch Verkürzung pseudonymisiert. Außerdem nutzen wir die Live-Chat-Funktion von SalesIQ, um mit Dir in Echtzeit kommunizieren zu können. Die Daten werden während Ihres Besuchs nur temporär gespeichert, es sei denn, Sie wünschen, dass wir den Chat archivieren und als Lead in unserem CRM Ihrem CRM-Eintrag zuordnen. Dies erfolgt nur mit Ihrer Einwilligung (Rechtsgrundlage Art. 6 Abs. 1 lit. a DSGVO).

Verantwortliche Stelle im Sinne des Datenschutzes

Unseren Datenschutzverantwortlichen erreichen Sie unter:

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